Return and Refund Policy

Thank you for shopping at Amandalouiseco. We are committed to providing a smooth and trustworthy shopping experience. Please review our return and refund policy carefully to ensure your satisfaction.

Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.
  • All accessories, manuals, and parts must be included.
  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

Returns will not be accepted for:

  • Items showing signs of use, damage, or missing parts not caused by us.
  • Items returned after the 30-day return window.
  • Items not in their original condition.

How to Request a Return

To initiate a return, contact our customer support team at support@amandalouiseco.com with your order number, reason for return, and any relevant photos if applicable. We will respond within 1-2 business days with further instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item).
  • We recommend using a trackable shipping method to ensure safe delivery.
  • Once your return request is approved, we will provide the return mailing address.

Refund Process

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund within 2 business days.
  • If approved, your refund will be processed and applied to your original method of payment within 2 business days.

Damaged or Defective Items

If you receive a defective, damaged, or incorrect product, please contact us immediately at support@amandalouiseco.com. We will arrange a replacement or issue a full refund at no additional cost to you.

Exchanges

We do not offer direct exchanges. To get a different item, return your original purchase for a refund and place a new order.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again.
  • Contact your credit card company as it may take time for the refund to post.
  • If you still have not received your refund, contact us at support@amandalouiseco.com.

Contact Us

If you have any questions about our return and refund policy, please reach out to our support team: