Frequently Asked Questions
Q: How long does it take to process my order?
A: All orders are processed within 1-2 business days. Orders placed before 2:00 PM (ET) start processing the same day.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number.
Q: What payment methods do you accept?
A: We currently accept payments via PayPal only.
Q: Is it safe to pay on your website?
A: Yes. All payments are securely processed through PayPal with SSL encryption.
Q: Can I pay with a credit card without a PayPal account?
A: Yes. PayPal allows you to pay with a major credit or debit card even without a PayPal account.
Q: What is your return policy?
A: You can return eligible items within 30 days of delivery. Items must be unused and in original packaging.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the return is due to our error or a defective item.
Q: How long does it take to get a refund?
A: Once we receive and inspect the returned item, refunds are typically issued within 2 business days.
Q: Are your vacuum cleaners suitable for pet hair?
A: Yes. Many of our models are designed with strong suction, HEPA filters, and specialized brushes for pet hair.
Q: Can I use these vacuums on hardwood and carpets?
A: Absolutely. Our vacuums are designed for multi-surface cleaning including hardwood, tile, and low-pile carpets.
Q: Do the cordless models come with a warranty?
A: Yes. All our products include manufacturer support. Contact us at support@amandalouiseco.com for details.